Arrival. Please arrive 15 minutes prior to your appointment to allow time for annual paperwork updates, for your treatment to be customized to your individual needs, and so you may begin relaxing in our meditation room. Our appointments have been designed to ample allow time for your enjoyment. Late arrival may limit our ability to offer you the fullest possible experience, as your treatment(s) will be rendered only for the remainder of your scheduled time, and you will be responsible for payment of the full service.
Cancellation. Our practitioners’ time is valuable, and we often have guests on a waiting list. If you need to cancel or reschedule your appointment, please call 238-5775 at least 24 hours in advance. You may also cancel or reschedule in advance online at our website, www.poplarcreekspa.com. Appointments cancelled with less than 24-hours’ notice will be assessed a $30 late-cancel fee. This fee must be paid before booking another appointment. To minimize your risk of missing an appointment, opt in to our reminder emails and texts. (Not receiving a reminder text or email does not free you from this obligation.)
Payment. Payment is due when service is rendered.
Children. In order to maximize the relaxation experience of all of our guests, we request that you not bring your children with you to your spa appointments. In the event that you do, minors will be required to accompany a parent or guardian in the treatment room.
Prenatal massage. Please provide a physician's release letter for massage during the first trimester.
We know you have many options when it comes to massage and relaxation, so thank you for choosing us!