Arrival. Please arrive 15 minutes prior to your appointment to allow time for annual paperwork updates, for your treatment to be customized to your individual needs, and so you may begin relaxing in our meditation room. Our appointments have been designed to ample allow time for your enjoyment. Late arrival may limit our ability to offer you the fullest possible experience, as your treatment(s) will be rendered only for the remainder of your scheduled time, and you will be responsible for payment of the full service.
Cancellation. Our practitioners’ time is valuable, and we often have guests on a waiting list. If you need to cancel or reschedule your appointment, please call 238-5775 at least 24 hours in advance. You may also cancel or reschedule in advance online at our website, www.poplarcreekspa.com. Appointments cancelled with less than 24-hours’ notice will be assessed a $30 late-cancel fee. This fee must be paid before booking another appointment. To minimize your risk of missing an appointment, opt in to our reminder emails and texts. (Not receiving a reminder text or email does not free you from this obligation.)
Children. In order to maximize the relaxation experience of all of our guests, we request that you not bring your children with you to your spa appointments. In the event that you do, minors will be required to accompany a parent or guardian in the treatment room.
Gratuities. Tips are graciously accepted, but not expected, and are never overtly solicited at Poplar Creek Spa. Should you choose to add a gratuity to your service, a common range is 10 to 20%, but any amount you choose to add is entirely at your discretion.
Intake paperwork. For our insurance purposes and to keep you informed of our most current policies, it's important we get an updated signed general intake form for you every 12 months. Select services require additional consent forms which, to keep us abreast of any changes in your health status, may need to be updated annually. We will attempt to notify you prior to your appointment when it is time to update your paperwork so you may plan your arrival time accordingly. A lack of notification does not mean you will be excused from paperwork updates, nor can we guarantee that your service will last for its full scheduled duration if you do not arrive in time to complete it before your service is scheduled to begin. As stated above, we always recommend arriving 15 minutes prior to your appointment to ensure you get your full scheduled time, and so you may begin relaxing in our waiting area.
Payment. Payment is due when service is rendered. In order to avoid any potential stress around payment, we prefer to take your payment up front so you don't have to worry about it after your service when you're all relaxed. Gratuities, upgrades, or retail items may easily be added to your ticket after your service.
Prenatal massage and fertility treatment. We welcome expectant mothers to enjoy our services! The benefits of massage and acupuncture, and stress relief in general, to both mother and fetus are supported by research. Please inform the front desk at booking of any fertility treatment you may be undergoing, and provide a physican's release letter for massage during your first trimester.
We know you have many options when it comes to massage and relaxation, so thank you for choosing us!